The museum, exhibition spaces our shop and the Century Theatre are accessible. External flat level entrances to the main entrance are on Tennyson Street, and there is a ramp up to the Century Theatre doors on Herschell Street. Here's more information, but if you have any specific requirements please contact us.
Our Museum Visitor Guides can be viewed or downloaded prior to your visit and are available in English, Māori, Chinese, French, Japanese and Spanish. We also have printed guides available at the main reception desk.
There are two accessible car parks available on Herschell Street.
There are two accessible entrances into the building, one through the main entrance on 1 Tennyson Street and another through the Century Theatre Foyer via the Herschell Street ramp.
For evening performances in the Century Theatre please use the Herschell Street ramp entrance.
A wheelchair is available at the main reception desk; please contact us before you arrive to ensure it is available during the time of your visit.
Lightweight, folding gallery stools are available for your use during your visit. Please feel free make use of this seating option.
There is lift access to the upper and lower galleries from the main reception foyer.
There are three accessible toilets located on the ground floor. There is a gender neutral bathroom located near the front foyer in our main entrance and two bathrooms near the Century Theatre Foyer and library entrance (one in the women's toilets and one in the men's).
Many of our videos at MTG have subtitles, including the 'Survivors' Stories' film which plays continuously in our 1931 Hawke's Bay Earthquake Exhibition.
There is a hearing loop facility available in the Century Theatre.
This is designed for visitors who may have special needs related to light levels, noise levels, crowd levels etc. This story can help you plan your visit and tell you what to expect at MTG.
It also has reference to visiting school student groups with special needs who may want to understand a little more fully what they will find at the MTG.
Wheelchair access is through the main entrance on Tennyson Street and the Century Theatre Foyer via the Herschell Street ramp. For evening performances in the Theatre please use the Herschell Street ramp entrance. Please note the balcony level of the theatre has no lift access and steep stair access so may not be suitable for all our visitors.
If you are in a wheelchair please ring us in advance so suitable seating can be arranged, and please arrive early to Century Theatre events so you can be seated before the general public. For ticketed events contact us or Ticketek to book a seat suitable for wheelchairs.
If you have any special needs contact us before your visit to we can work with you to accommodate them. We welcome your visit!
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